How We Research and Use Sources

Source order

1. Current federal and state patient-rights, coverage, and telehealth guidance
2. Government and professional resources on care coordination and health records
3. Systematic reviews and implementation research on transitions and shared care
4. Official payer or provider documents used only for current operational terms

How claims are handled

We separate established guidance, research findings, practical reader steps, and unknowns. A seller, organization, or press release may document what that party says; it does not independently prove the claim.

How Care Navigation Pages Are Built and Checked

Each page starts with the questions readers type into a search box about referrals, records, and telehealth. For a product or portal, the team first reads the maker’s own pages: what it is sold to do, its price, guarantee, and refund terms, with the date each was seen. Then it gathers independent sources such as NIH, FDA, CDC, and MedlinePlus, plus published studies. For example, a records-portal page would note the vendor’s statement about record sharing and the study that covers it.

AI drafts each page from that material. Before publication, automated checks test its claims and wording, and a separate AI system compares the draft with its source material. The site’s editorial team sets the method and reviews samples. The same steps apply to each page.

Freshness

Health, safety, legal, regulatory, and school-policy information can change. Pages should show a review date and be checked again when guidance or the underlying evidence changes.

What we never invent

We do not invent hands-on testing, credentials, interviews, institutional affiliations, quotations, study results, or personal outcomes.