By the Connected Care Guide Team The Same Week, Four Different Calls Say a patient needs a prescription refill on Monday, is waiting on a lab result by Wednesday, wants to book a follow-up visit for …
Referral and Prior Authorization Are Different: A Two-Column Tracking Sheet
By the Connected Care Guide Team A referral is a note from your own clinician sending you to a specialist or a specific test. A prior authorization is a separate approval that your health plan may …
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Referral and Prior Authorization: Two Different Care-Navigation Steps
By the Connected Care Guide Team Connected Care Guide is an educational publication. We are not a clinic, medical group, provider network, or referral service, and we are not affiliated with any …
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Preparing a Specialist-Scope Question Before Your First Visit
By the Connected Care Guide Team You finally have a specialist appointment on the calendar. Your primary care provider sent the referral, but the note you got back was short: a date, a time, and a …
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A Personal Care Timeline: How to Organize Events When More Than One Team Is Involved
By the Connected Care Guide Team What Is a Personal Care Timeline? A personal care timeline is a single, dated record you keep yourself, listing each transition between clinicians, offices, or health …
Preparing for a Care Conference: Questions, Roles, and Notes for a Team Conversation
By the Connected Care Guide Team What is a care conference, and how is it different from a regular visit? A care conference is a scheduled conversation that includes you and more than one person from …